Terms of service

Please read these terms and conditions carefully before using our website or placing an order. By using www.twinkleandtwine.co.uk, you agree to be bound by these terms.

About us

Twinkle & Twine Ltd is a company registered in England and Wales. Our registered address is Grosvenor House, 3 Chapel Street, Congleton, CW12 4AB. You can contact us at kerry@twinkleandtwine.co.uk.

Ordering

When you place an order through our website, you are making an offer to purchase the products listed. We reserve the right to accept or decline any order. A contract between us is formed when we confirm your order by email.

All orders are subject to availability. If a product becomes unavailable after your order is placed, we will contact you as soon as possible.

Pricing

All prices are listed in pounds sterling (GBP) and include any applicable taxes. We reserve the right to change our prices at any time, but changes will not affect orders that have already been confirmed.

Twinkle & Twine Ltd is not VAT registered. No VAT is charged on your purchase.

Payment

Payment is taken at the time of ordering. We accept major credit and debit cards, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely. We do not store your card details.

Delivery

We aim to dispatch all orders the next working day. Delivery times are estimates and may vary. For full details please see our Shipping & Returns page at www.twinkleandtwine.co.uk/pages/shipping-returns.

Your consumer rights

As a UK consumer purchasing online, you have rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, including the right to a 14-day cooling-off period. Nothing in these terms affects your statutory rights.

Limitation of liability

To the fullest extent permitted by law, our liability for any claim arising from your purchase is limited to the amount you paid for the order in question. We are not liable for any indirect or consequential losses.

Intellectual property

All content on this website, including text, images, and designs, is the property of Twinkle & Twine Ltd and may not be reproduced without our written permission.

Dispute resolution

If you have a complaint or dispute, please contact us first at kerry@twinkleandtwine.co.uk and we will do our best to resolve it promptly. If we are unable to resolve your complaint directly, you may refer it to an alternative dispute resolution (ADR) scheme. Details of approved ADR providers are available at www.tradingstandards.uk.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these terms from time to time. Any changes will be posted on this page. Continued use of our website after changes are posted constitutes your acceptance of the updated terms.

If you have any questions about these terms, please contact us at kerry@twinkleandtwine.co.uk.