Refund policy

We want you to love your Twinkle & Twine order. If for any reason you are not completely satisfied, we are here to help.

Your right to cancel

We accept returns within 14 days of delivery, no questions asked. Simply get in touch at kerry@twinkleandtwine.co.uk with your order number and we will guide you through the process.

Return conditions

To be eligible for a return and refund, items must be:

Returned within 14 days of delivery
Unused and in their original condition
In their original packaging

Items that have been used or are not in their original condition may not be eligible for a full refund.

How to return an item

Please contact us at kerry@twinkleandtwine.co.uk before returning any item. We will provide you with return instructions. Please do not send items back without contacting us first.

Return postage costs are the responsibility of the customer unless the item is faulty or incorrectly sent.

Refunds

Once we have received and inspected your return, we will notify you by email. If your return is approved, your refund will be processed to your original payment method within 5–10 working days.

Please note that it may take additional time for your bank or card provider to process the refund.

Damaged or faulty items

If your order arrives damaged or there is a fault with your product, please contact us within 7 days of delivery at kerry@twinkleandtwine.co.uk with your order number and a description of the issue. We will arrange a replacement or full refund at no cost to you.

Non-returnable items

Items that have been used or opened cannot be returned unless they are faulty.

Contact us

If you have any questions about our refund policy, please get in touch at kerry@twinkleandtwine.co.uk and we will be happy to help.